Who we are
Indus Mortgages is the data controller for personal data collected through this website.
What we collect
- Identity and contact details such as your name, email address, and phone number.
- Enquiry details including the service you select and the information you share in your message.
- Financial and property details you provide so we can assess suitability and options.
- Technical data such as IP address, timestamps, and browser user agent for security and rate limiting.
How we use your data
- To respond to enquiries and provide mortgage or protection guidance.
- To arrange appointments and maintain records of conversations for compliance.
- To assess suitability and provide recommendations when you request advice.
- To protect the website against spam, abuse, and unauthorised access.
Lawful basis
We process personal data based on legitimate interests, consent when you submit a form, and to take steps at your request before entering a contract. We may also process data to meet legal and regulatory obligations.
Who we share with
We do not sell or rent your personal data. We only share your data where necessary to deliver our services or meet legal obligations. This may include our website hosting provider, email systems, professional advisers, our principal firm for compliance oversight, and with your agreement lenders or insurers if you ask us to arrange a product.
International transfers
We do not normally transfer personal data outside the UK. If this changes, we will ensure appropriate safeguards are in place.
Retention
We keep personal data only as long as needed for advice, regulatory requirements, and record keeping. When data is no longer required, we delete or anonymise it.
How we store data
Contact submissions and customer records are stored securely within our hosting and internal business systems. Access is restricted to those who need it for advice, administration, and compliance.
Data security
We use appropriate security measures to protect personal data against unauthorised access, alteration, disclosure, or loss.
Cookies and similar technologies
We may use essential cookies and similar technologies to make the site work and remember preferences. We do not use marketing cookies.
Your rights
You can request access, correction, deletion, restriction, or transfer of your personal data, and you can object to certain processing. You can also complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact
Indus Mortgages
Longland court, GL29HQ