What to include
Please include your name, contact details, what happened, when it happened, and how you would like the matter to be resolved. If you have any supporting documents, please include them with your complaint.
Stonebridge Mortgage Solutions Ltd
Indus Mortgages Ltd is an appointed representative of Stonebridge Mortgage Solutions Ltd. If you prefer, you can raise your complaint directly with Stonebridge Mortgage Solutions Ltd.
Stonebridge Mortgage Solutions Ltd, Regency House, Miles Gray Road, Basildon, Essex, SS14 3FR. Telephone: 0345 646 5535. Email: complaints@stonebridgegroup.co.uk.
What happens next
- We will acknowledge your complaint and review the details you provide.
- We may contact you if we need more information to investigate fairly.
- We will assess what happened and explain our findings clearly.
- We will send our final response as soon as possible and within the required timescale.
Response times
If your complaint is not resolved within three business days, we will acknowledge it in writing. For most financial services complaints, firms have up to eight weeks to provide a final response.
If you remain unhappy
If you are not satisfied with our final response, or if you do not receive a final response within the required timescale, you may be able to refer your complaint to the Financial Ombudsman Service.
You usually need to refer your complaint to the Financial Ombudsman Service within six months of the date of our final response.
Financial Ombudsman Service: financial-ombudsman.org.uk
Important note
This page summarises our complaint handling process. Any final response we issue will include details of your options and relevant referral rights where applicable.